Privacy Policy

1. Introduction

Flight Generation Group ("we", "our", "us") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use and protect your Personal Information.

This Privacy Policy applies to all persons who use our website, mobile application or order the company's services (which we collectively refer to as "Services"), collectively referred to as "Users".

The website fgg.aero both its subdomains and mobile are owned by Flight Generation Group Aviation Trading Brokerage DWC LLC, a limited liability company registered in Dubai, United Arab Emirates, and headquartered at: Dubai South, A1, 4th Floor, Office 004, P.O. Box: 390667, Dubai, U.A.E.

2. Management

The operation of this website and mobile application is regulated in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of the Emirate of Dubai in the United Arab Emirates have exclusive jurisdiction over any disputes arising out of your use of this website.

3. Acceptance of the policy

When you visit our website or interact with, purchase, or use any of our Services in any way, you agree to the terms, procedures, and recommendations set forth in this Privacy Policy, which may be updated periodically. Any changes will be posted on this page with an updated revision date. In addition, you hereby consent to the collection, use and transfer of your information as described in this document.

4. Applicability

This Privacy Policy applies exclusively to our Services and regulates the collection, use, disclosure and protection of your Personal Data in our domain. It is important to note that this notice does not apply to Personal Data collected by third-party websites, applications or Services. Please read the relevant Privacy Policy of third parties.

5. Data collection and use

We collect and process your personal data to provide and improve our services, personalize content, and analyze website usage. The types of data we collect include:

  • Personal identification information (name, email address, phone number).
  • Metric data, including technical data (IP address, browser type, operating system) and usage data (pages visited, time spent on the site); location data.
  • Contact forms or inquiries.
  • Information about subscribing to newsletters or updates.
  • Personal data required to conclude and execute a contract with you or your company (last name, first name, patronymic (if any), identity document data, date of birth, gender, nationality, phone number, email address, other data provided by you necessary for the provision of the service)
  • To fulfill any other purposes for which you provide personal information
  • Performing any other actions that we have your consent to when you share your information with us.
  • Providing information required by law.
6. How and from where we collect your Personal Data

We may collect your Personal Information from a variety of sources, including, but not limited to:

Personal Information that you share directly –

You enter the data in the online forms available on our website and/or in the mobile application

The information you provide when creating an account in your personal account may include your personal information, username, password, profile, location, and contact information.

Records of your emails or messages when you contact us.

Information that you provide when signing a contract with you or your company.

Personal data that we collect automatically:

Cookies, web beacons, Links, and other tracking technologies: We can track how you use and interact with the Services using cookies, web beacons, links, and similar tracking technologies. We use these methods to analyze and improve our Services. With these technologies, we can automatically collect information about your interaction with the Services and other online activities, including our email, third-party Services and applications, as well as specific online activities, even after you have left the site. Link data is usually evaluated in an aggregated form. Disabling cookies may cause some Services to malfunction. This collected data may include analytics, websites visited before accessing the Services, browser type, operating system, and tracking your interaction with our content and emails. When you visit our website from the European Economic Area (EEA) or the United Kingdom, we initially place only "strictly necessary cookies". If you decide to consent to the use of "optional cookies", they will be launched only after you have given your consent to their placement.

Unique Identifiers: When you use our Services, we may receive, collect, track, store on your device, or remotely store one or more "unique identifiers" such as a universal Unique Identifier (UUID). The unique identifier can remain on your device for a longer period of time, which can facilitate faster login and better navigation of Services. If the use or availability of unique identifiers is limited or disabled, some aspects of the Services may not work properly.

Log File Information: When you use our Services, we may collect information from log files, such as your IP address, the type of browser you use, when you accessed the Services, domain names, your operating system, the web pages you accessed and to which you accessed, the pages you have viewed, your location, mobile service provider, information about your device (such as IDs), what you have searched for, and cookie data. We receive this data from the log file when you visit our website, log in, or interact with our email notifications. We use this log file data to offer, understand, and improve our Services. We may also associate the data in this log file with other information that we collect about you through our Services.

Location Tracking: When you access Services from or through a mobile device, we may access, collect, track, and/or remotely store "location data," which may include GPS coordinates (such as latitude and/or longitude) or similar information about the location of your mobile device. Location data may provide us with information about how you view and use the Services. Some functions of the website and mobile application, in particular location-based services, may not work properly if the use or availability of location data is disrupted or disabled.

7. Legal grounds for processing

In accordance with the relevant data protection regulations, we will process your Personal Data legally, including:

When processing is necessary to conclude a contract with you or to initiate contractual procedures at your request.

When processing is necessary to fulfill the relevant legal obligation.

When data processing is in accordance with our legitimate interests, provided that our interests do not prevail over your interests, fundamental rights or freedoms.

In cases where you have given your explicit consent to the processing of your Personal Data. However, you have the right to revoke this consent at any time.

8. Sharing your data

We may share your data with:

  • Partners and affiliates who assist us in providing our services while respecting the confidentiality and security of your data.

With third-party Metric data analysis Services and analytics systems such as Google Analytics or similar.

  • Regulatory authorities, when required by law.
9. Cross-border data transfer

Your personal data may be transferred and processed in countries outside of your location, including the European Economic Area, Russia and the United Arab Emirates. We provide appropriate confidentiality guarantees for the protection of your data during such transfer.

10. Compliance with laws

Our data processing activities comply with the following laws:

  • The General Data Protection Regulation (GDPR) and the ePrivacy Directive for the European area
  • UAE Federal Law No. 45 of 2021 "On Personal Data Protection"
11. Your rights

You have the right:

  • Get access to your personal data
  • Correct your inaccurate data
  • Demand the delete of your data
  • Restrict the processing of your personal data
  • Object to processing

In order to exercise these rights, or if you have any questions or concerns about this Privacy Policy, please contact us.

12. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, modification, disclosure or destruction.

We guarantee you a true VIP service. We work without any breaks or holidays - but we want you to experience every flight with us as a little holiday.